Dedicated trainings in the area of Software Asset Management

SAM-10-1: Administration: Architecture, Setup & Key Maintenance Tasks

The “System Administration” training focuses on technical details and requirements, such as setup and platform configuration, system maintenance – especially patch and release management for RaySAMi.

SAM-10-1: Administration: Architecture, Setup & Key Maintenance Tasks
Target Group

• Technical system administrators (platform/database)
• Technical monitoring staff

Content

• Understanding RaySAMi system requirements
• Understanding the RaySAMi application architecture
• Best practice RaySAMi application management
• Understanding the RaySAMi technical configuration and customization options
• Understanding and handling updates/patches

SAM-10-1: Administration: Architecture, Setup & Key Maintenance Tasks

SAM-10-2: Administration: Advanced System Maintenance & Optimization

The “Administration: Advanced System Maintenance & Optimization” training will go deeper into the specifics of system maintenance, system monitoring and optimization, and platform dependent set-up.

SAM-10-2: Administration: Advanced System Maintenance & Optimization
Target Group

• Technical system administrators (platform/database)
• Technical monitoring staff

Content

• Better understanding of the RaySAMi architecture
• Monitoring possibilities on different operating platforms

SAM-10-2: Administration: Advanced System Maintenance & Optimization

SAM-10-3: Troubleshooting & Support

The “Administration: Troubleshooting & Support” training deals with problems that might occur during installation and upgrading.

SAM-10-3: Troubleshooting & Support
Target Group

• Technical system administrators (platform/database)
• Technical monitoring staff

Content

• Handling problems during installation and upgrades

SAM-10-3: Troubleshooting & Support

SAM-11-1: Data Management: Functions & Configuration

The “Data Management” training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the impact of exceptions (logs).

SAM-11-1: Data Management: Functions & Configuration
Target Group

• Staff involved in data feed specifications and data feed monitoring (mandatory training and role!)

Content

• Understanding the RaySAMi Data Model
• Understanding the Raynet Process Model
• Understanding and handling RaySAMi ETL functionalities
• Understand templates, pre-processors and processing specifications
• Design and working with data feeds
• Understanding and handling ongoing imports and exception

SAM-11-1: Data Management: Functions & Configuration

SAM-11-2: Data Management: Monitoring & Troubleshooting File Based Imports

The “Data Management: Monitoring & Troubleshooting File Based Imports” training is focused on learning how to monitor and troubleshoot imports, how to fix the most common problems, how to recover from crashes and what kind of debug possibilites are available for imports.

SAM-11-2: Data Management: Monitoring & Troubleshooting File Based Imports
Content

• Getting to know RaySAMi’s error tables and logs
• Getting to know RaySAMi’s error and import statistics
• Learning more about relations and how to deal with missing import IDs
• Learning how to fix the most common issues
• Learning where to find debug information
• Learning how to recover from import crashes

SAM-11-2: Data Management: Monitoring & Troubleshooting File Based Imports

SAM-11-3: Data Management: Web Services Functions & Practice

The “Data Management: Web Services Functions & Practice” training is focused on Web Services and SOAP.
This training explains how Web Services and SOAP are used in RaySAMi and demonstrates some use cases.

SAM-11-3: Data Management: Web Services Functions & Practice
Target Group

• Staff interested in using Web Services

Content

• Web Services and SOAP in general
• dvantages and disadvantages to file & database based imports
• Configuration of SOAP in RaySAMi
• Getting to know use cases and demonstration-tools
• Working with SOAP

SAM-11-3: Data Management: Web Services Functions & Practice

SAM-11-4: Data Management: Extended Import Processor Scenarios I

The “Data Management: Extended Import Processor Scenarios I” training is focused on RaySAMi’s import pre-processors (IPP) and scenarios on how to use them.

SAM-11-4: Data Management: Extended Import Processor Scenarios I
Target Group

• Staff needing a deeper understanding of RaySAMi’s ETL capabilities

Content

• Get to know data transforming IPPs
• Get to know IPPs that call functions in RaySAMi
• Get to know data reporting IPPs
• Work with various IPPs in different scenarios

SAM-11-4: Data Management: Extended Import Processor Scenarios I

SAM-11-5: Data Management: Interface Design Methodologies

The “Data Management – Interface Design Methodologies” is about a complete understanding on the RaySAMi ETL process. This training leads you through all the necessary steps to build a connector to a completely new data source.

SAM-11-5: Data Management: Interface Design Methodologies
Target Group

• Staff wanting to connect new data sources to RaySAMi and be completely independent in the ETL process

Content

• ETL process step-by-step, learning the different approaches
• Hands on: Data mapping
• Hands on: Exporting data
• Hands on: Transforming data
• Hands on: Loading data

SAM-11-5: Data Management: Interface Design Methodologies

SAM-12 End User Training

This core training enables users to understand and make use of the overall RaySAMi functionality for Software Asset Management.

SAM-12 End User Training
Target Group

• All staff involved in Software Asset Management using RaySAMi

Content

• Understanding the RaySAMi Data and Process Models
• Understanding the catalog content (basic)
• Basics of contract management
• Understanding the software inventory (tech)
• General understanding of and handling the license inventory

SAM-12 End User Training

SAM-12-2: SAM Roles: License Balance Manager

The “License Balance Manager” training concentrates on specific activities needed for this role.

SAM-12-2: SAM Roles: License Balance Manager
Target Group

• Users with compliance responsibility but without operative administrative functions (license entitlements/usage data)

Content

• Understand compliance governance and the control model
• Understanding the catalog content (basic)
• Understand how to validate the underlying data
• Learn to cooperate with License Inventory Administrators and Software Inventory Administrators

SAM-12-2: SAM Roles: License Balance Manager

SAM-12-3: SAM Roles: Software Inventory Administrator

The “Software Inventory Administrator” training concentrates on specific activities needed for this role.

SAM-12-3: SAM Roles: Software Inventory Administrator
Target Group

• Users with administrative responsibility and knowledge about technical infrastructure to be managed with RaySAMi, e.g. Client/Server Administration

Content

• Understand compliance governance and the control model
• Learn to validate processed data
• Learn to cooperate with License Inventory Administrators and meet the requirements of License Balance Managers

SAM-12-3: SAM Roles: Software Inventory Administrator

SAM-12-4: SAM Roles: License Inventory Administrator

The “License Inventory Administrator” training concentrates on specific activities needed for this role.

SAM-12-4: SAM Roles: License Inventory Administrator
Target Group

• Users with administrative functions Typically members of the procurement/purchasing department

Content

• Understand compliance governance and the control model
• Learn to handle the existing license inventory and how to ensure continuous capturing of incoming license
• Learn to validate the existing data
• Learn to cooperate with the requirements of License Balance Managers and cooperate with Software Inventory Administrators

SAM-12-4: SAM Roles: License Inventory Administrator

SAM-13-1: Catalog: Data Model & Core Maintenance

This basic training focuses on a core element of SmartTrack: the Master Catalog. The different elements of the Master Catalog and the general navigation in SmartTrack will be explained, as well as the differences between the Master Catalog and the Extended Catalog. During the second part of the training, participants will learn how to record data.

SAM-13-1: Catalog: Data Model & Core Maintenance

Target Group

• Staff involved in license clearing, especially where individual content will be created internally (customer content)

Content

• Get to know the difference between the Aspera Master Catalog and the Extended Catalog
• Get to know potential sources for data/information retrieval
• Learn how to navigate the Master Catalog in SmartTrack
• Learn how to record manufacturer data, product families, products and articles
• Learn how to update the Master Catalog

SAM-13-1: Catalog: Data Model & Core Maintenance

SAM-13-2: Catalog: Product Modeling

This rather theoretical unit teaches how to extract and transform catalog relevant information in order to import it into SmartTrack. Setting up completely new content and using existing data as a basis for recording data will be shown. How to cope with missing or inconsistent information is also part of this course.

SAM-13-2: Catalog: Product Modeling
Target Group

• Staff involved in license clearing, especially when individual content will be created internally (customer content)

Content

• Learn about product data modeling, how to find information about it and what kind of information is necessary
• Learn how to read product use right descriptions
• Learn how to modify existing catalog content
• Learn about challenging cases and how to cope with inconsistent/missing information

SAM-13-2: Catalog: Product Modeling

SAM-13-3: Catalog: Extended Practice Session I

By analyzing the licensing relevant documents of different manufacturers, it will be shown which information is important to record data in the catalog. Common data interpretation challenges will also be covered during this widely practical training session.

SAM-13-3: Catalog: Extended Practice Session I
Target Group

• Staff involved in license clearing, especially when individual content will be created internally (customer content)

Content

• Learn about different manufacturers and their typical data format
• Learn how to evaluate the data and transform it to fit SmartTrack specifications
• Learn about suite vs. bundle
• Learn about non-perpetual vs. perpetual use rights

SAM-13-3: Catalog: Extended Practice Session I

SAM-13-4: Catalog: Extended Practice Session II

Based on customer specific documents, participants will learn how to interpret and extract licensing relevant information. Subsequently, the data is transformed in accordance with the specific naming convention and then recorded. This also includes discussion about potential challenges and how to handle them.

SAM-13-4: Catalog: Extended Practice Session II
Target Group

• Staff involved in license clearing, especially with where individual content will be created internally (customer content)

Content

• Learn about customer provided product data
• Learn about interpretation and potential catalog challenges of customer provided product data
• Transforming, importing and validating customer provided product data for the Master Catalog

SAM-13-4: Catalog: Extended Practice Session II

SAM-14-1: Software Inventory Engineering I

While inventory processing is focused on control and tracking of data quality, the engineering/recognition training focuses on detailed content creation for software recognition.

SAM-14-1: Software Inventory Engineering I
Target Group

• Staff responsible for building and administration of recognition signatures and rule sets, “Recognition/Inventory Engineer” (highly specialized content)

Content

• Understanding the strategic model, A-model (operative level of inventory processing)
• Understanding the catalog model: How to analyze the use rights and the impact on software inventory processing
• How to analyze and build an appropriate inventory solution
• Identification of appropriate sources, design import data feeds (basics)
• Details for understanding/handling signature mapping and rules design
• Details of rules, analyzing the impact of various sources

SAM-14-1: Software Inventory Engineering I

SAM-14-2: Software Inventory Engineering II

This training deals with product recognition in detail. You will learn about pre-processors helping with product recognition and you will be provided with additional signature and rule information.

SAM-14-2: Software Inventory Engineering II
Target Group

• Staff responsible for building and administration of recognition signatures and rule sets, “Recognition/Inventory Engineer” (highly specialized content)

Content

• Get to know pre-processors that can help with product recognition
• Learn how to implement and use “Ignore Signatures” IPP
• Learn about recognition filters
• Learn about signature status, clearing remarks and responsibilities

SAM-14-2: Software Inventory Engineering II

SAM-14-3: Software Inventory Processing and Control

Once data has been successfully loaded (see: Data Management) software inventory data will be processed. This training focuses on understanding the interpretation of raw data, the signature coverage report and corresponding action (“Software Inventory Clearing”).

SAM-14-3: Software Inventory Processing and Control
Target Group

• RaySAMi Software Inventory Administrators, people responsible for complete/correct processing of inventory data within RaySAMi (mandatory)

Content

• Understanding the strategic model, A-model (operative level of inventory processing)
• Understanding the catalog model: How to analyze use rights and the impact on software inventory processing
• General understanding/handling of signature mapping and rules design
• Understanding/handling raw data, signature coverage, signature creation and tracking of work items (raw signatures, i.e. “Inventory Clearing”)

SAM-14-3: Software Inventory Processing and Control

SAM-14-4: Software Inventory Engineering: Extended Practice Session

This is an extended practice session to enable you to do all software inventory engineering tasks without assistance.

SAM-14-4: Software Inventory Engineering: Extended Practice Session

SAM-14-4: Software Inventory Engineering: Extended Practice Session